Refund & Return Policy
Refund & Return Policy
Refund & Return Policy
Last Updated: 17/06/2026
Thank you for shopping with Addictive Otaku Hub (“AOH”, “we”, “our”, or “us”).
We strive to provide a smooth shopping experience and quality anime merchandise to our customers. Please read this Refund & Return Policy carefully before placing an order.
1. Return Eligibility
We accept return requests for eligible products within 72 hours (3 days) after successful delivery.
Customers may request a refund, replacement, or exchange if the product meets the conditions outlined in this policy.
To be eligible for a return:
- The request must be submitted within 72 hours of delivery.
- The product must be unused.
- The product must remain unopened and sealed where applicable.
- Original packaging must be included.
- All accessories, manuals, tags, inserts, and protective materials must be included.
- The product must not show signs of use, modification, damage, or tampering after delivery.
2. Eligible Return Reasons
Domestic customers may request a return, replacement, or refund for reasons including:
- Product damaged during delivery
- Wrong product received
- Major manufacturing defect
- Missing item(s)
- Change of mind
- Ordered by mistake
- No longer required
All returns remain subject to inspection and approval by Addictive Otaku Hub.
3. Non-Eligible Return Situations
Returns, refunds, or replacements may not be approved if:
- The return request is submitted after 72 hours from delivery.
- The product has been opened when originally sold in sealed condition.
- The product has been used.
- Original packaging is missing.
- Accessories, manuals, tags, or included items are missing.
- The product has been intentionally damaged or modified.
- The issue consists only of normal manufacturer variations.
- The issue consists only of minor packaging wear or cosmetic box imperfections.
Minor dents, scratches, or wear to external packaging alone may not qualify for refund or replacement if the product itself remains undamaged and functional.
4. International Returns
International orders are handled differently due to shipping costs, customs procedures, and international logistics.
International returns are generally accepted only in the following situations:
- Wrong product received
- Product damaged during transit
- Major manufacturing defect
- Missing item(s)
Change-of-mind returns, buyer’s remorse returns, or non-defective international returns are generally not accepted.
Customers should contact our support team before initiating any international return.
5. Pre-Order Products
Pre-order cancellations may be accepted before the product has been sourced, secured, ordered, or prepared for fulfillment.
Once a pre-order product has been secured from a supplier, distributor, manufacturer, or partner, cancellation requests may be denied.
Any special conditions applicable to specific pre-order products will be stated on the product page where applicable.
6. Special Order Products
Products sourced through our Special Order Service, including:
- Rare collectibles
- Imported merchandise
- Discontinued items
- Limited editions
- Customer-requested products
are generally considered final-sale items.
Returns, refunds, or exchanges for Special Order products are typically only accepted in cases involving:
- Wrong product received
- Delivery damage
- Major manufacturing defect
7. Return Request Process
Customers may submit a return request through:
- Contact Us page
- Email support
- Official WhatsApp support
To help us process your request, please provide:
- Order ID
- Customer Name
- Product Name
- Reason for return
- Clear product photos
- Package photos (if applicable)
Additional information may be requested when necessary.
8. Return Approval Process
Our support team will review submitted requests and may request additional information or evidence.
Customers will generally receive an update regarding approval, rejection, or additional requirements within approximately 6–24 hours.
Approval of a return request does not guarantee an immediate refund. Returned products must first be received and inspected.
9. Return Shipping & Pickup
If a return request is approved:
- A return shipping label may be provided when available.
- Pickup arrangements may be coordinated where supported.
- Customers may be required to self-ship items if pickup service is unavailable.
Customers should package products securely to prevent damage during return transit.
10. Responsibility for Return Shipping Costs
If the issue was caused by Addictive Otaku Hub:
Examples include:
- Wrong item delivered
- Product damaged during delivery
- Major verified defect
AOH may cover reasonable return shipping costs.
If the return is requested by the customer:
Examples include:
- Change of mind
- Ordered by mistake
- No longer needed
The customer may be responsible for return shipping costs and related fees.
11. Inspection Process
After a returned product arrives at our facility, inspection is generally completed within approximately 24 business hours.
The inspection process helps verify:
- Product condition
- Packaging condition
- Included accessories
- Eligibility under this policy
Additional time may occasionally be required depending on the complexity of the claim.
12. Refund Policy
Once a return has been approved and the returned product passes inspection:
Refunds may be issued through:
- Original payment method
- Bank transfer
- UPI transfer
- Other approved methods where applicable
Refund processing is generally completed within 6 business days after final approval.
Processing times may vary depending on banks, payment providers, or financial institutions.
13. Replacement & Exchange Policy
Where appropriate, customers may be offered:
- Replacement
- Exchange
- Partial refund
- Full refund
- Store credit
The resolution offered may depend on:
- Product availability
- Nature of the issue
- Customer preference
- Operational feasibility
14. Non-Refundable Charges
The following charges may not be refundable in certain situations:
- Original shipping charges
- COD handling charges
- Return shipping charges caused by customer error
- Payment processing fees where applicable
Where a refund is approved due to an error by AOH, reasonable shipping costs may be covered by us.
15. Customs Duties & Import Taxes
Customs duties, import taxes, regulatory charges, and government fees imposed by destination countries are not controlled by Addictive Otaku Hub.
These charges are generally:
- Determined by local authorities
- The responsibility of the customer
- Non-refundable by AOH
16. Unboxing Recommendation
To assist with faster claim verification, we strongly recommend that customers:
- Record a complete unboxing video
OR - Take clear photographs while opening the package
This can help speed up investigations involving:
- Damage claims
- Missing item claims
- Wrong item claims
Failure to provide such evidence does not automatically invalidate a claim but may affect claim verification.
17. Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been dispatched or handed over to a shipping provider, cancellation may no longer be possible.
Customers should contact support as soon as possible if they wish to cancel an order.
18. Contact Us
For return, refund, replacement, exchange, or order-related assistance, please contact:
- Email: support@dbb.addictiveotakuhub.com
- Returns Email: return@dbb.addictiveotakuhub.com
- Contact Us page: Contact Us
- WhatsApp: +91 9599164255
- Phone: +91 9599164255
Addictive Otaku Hub (AOH)
Important Links
For Otakus. By Otakus.
Quality anime merch, trusted delivery, and real passion behind every product.
Copyright © 2026 | Addictive Otaku Hub